Frequently Asked Questions
Everything you need to know about our premium accessories and service.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but usually range between 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are Shockloc products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If your item fails due to a production error, we will replace it free of charge.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.